This policy explains what the Trueway Farms app collects, why, and what control you have over it. It is published by Trueway Organic Pvt Ltd, Bhilwara, Rajasthan, India ("Trueway", "we").
We collect only what is needed to sign you in, deliver your order, and take payment. You can sign in either with your mobile number and a one-time password, or with an email address and password.
| Data | Why | When |
|---|---|---|
| Mobile number | Sign-in via one-time password (OTP); order updates | At sign-in |
| Name | Identifying your account and your delivery | At sign-in or checkout |
| Delivery address and PIN code | Fulfilling and routing your order | At checkout |
| Email address | Sign-in with email and password; order receipts and support replies | At sign-in or checkout |
| Order and cart history | Showing your orders; statutory accounting records | When you order |
| Photos you choose to attach | Only the images you explicitly select, e.g. for a support request | Only on your action |
Payments are processed by Razorpay. Card numbers, UPI IDs, and banking credentials are entered inside Razorpay's own secure flow and are never seen or stored by Trueway. We receive only the payment result — success or failure, amount, and a transaction reference. Razorpay handles that data under its own privacy policy.
We disclose data beyond this only where the law requires it.
Your session token, cart, and app preferences are stored locally on your phone so the app works between launches. Clearing the app's storage or uninstalling removes them.
Your account data is kept while your account is active. When you delete your account we remove your profile, saved addresses, cart, and session data. Invoices and order records are retained for the period Indian tax and companies law requires us to keep books of account, after which they are deleted. Retained records are not used to market to you.
You can request deletion at any time — from inside the app, or from the public page below. No reason is required.
Write to admin@truewayorganic.com and we will respond within 30 days.
Trueway Farms is intended for adults purchasing groceries and is not directed at children under 13. We do not knowingly collect data from children. If you believe a child has given us data, contact us and we will delete it.
Traffic between the app and our servers is encrypted in transit; the app blocks unencrypted connections entirely. Access to production data is limited to staff who need it. No system is perfectly secure, and we will notify affected users of any breach that puts their data at risk.
If this policy changes materially we will update the effective date above and, where the change is significant, notify you in the app.
Trueway Organic Pvt Ltd
Bhilwara, Rajasthan, India
admin@truewayorganic.com
Phone: +91 96366 89616